FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

Have a question? You'll probably find the answer below. If you still can't find an answer, ask us on our contact us page.

INGREDIENTS/NUTRIENTS FAQS

+ What are the key nutrients in CogGevityAdvanced Brain Nutrition?

Formulated by a team of world-class neuroscientists, CogGevity is a proprietary blend of six natural ingredients and nutrients shown to have beneficial neurosupportive effects on the brain. These ingredients have both individual and synergistic benefits (i.e. Fisetin & DHA †) for brain health as a person ages.* The ingredients are well known and safe. The combination and synergy of the ingredients allow us to use moderate levels of each nutrient to mitigate effects of extreme dosages. CogGevity's complete formula contains:

  1. Fisetin†
  2. Longvida™ optimized curcumin
  3. Omega-3 DHA
  4. Omega-3 EPA
  5. Green tea extract
  6. Vitamin D3
+ What research or clinical trials have been conducted on the nutrients in CogGevity Advanced Brain Nutrition?

Each ingredient/nutrient in the CogGevity formula is commonly known, has been thoroughly tested in multiple human and animal clinical trials to be effective in supporting brain health, among other benefits, and has been proven safe with minimal drug interactions. Even so, it is recommended to consult your doctor before taking any supplement. There are several scientific and clinical trial references for each ingredient cited in the Ingredients section on this website and many more in the scientific and nutritional literature. The combination of the CogGevity formulation itself has not yet been clinically tested. The Company plans to conduct a rigorous clinical trial on the formulation in the future and will report its results when available.

+ Are the ingredients in CogGevity Advanced Brain Nutrition known and common?

Yes, and they have been in use in various supplements, nutraceuticals and applications for years. It is the combination of the nutrients in the CogGevity formulation that is proprietary and unique.

+ Should I be concerned about allergic reactions to any of the nutrients or ingredients in CogGevity Advanced Brain Nutrition?

The ingredients and nutrients in the CogGevity formulation have been thoroughly vetted and studied for safety and efficacy. They have been used and are being used widely in many different dietary supplement applications, including brain health. It is unlikely that these ingredients and the dosage levels used in the formulation would result in an allergic reaction for the vast majority of consumers. CogGevity does contain highly refined fish oil and a small percentage of the population can experience some side effects like belching, bloating or heartburn. Taking CogGevity with food or freezing the pills before ingesting can help mitigate these effects for those who might experience them. Consumers should consult their physicians to be sure there are no conflicts with prescription medicines they may be taking or any unique personal circumstances that might cause an allergic reaction.

+ Does CogGevity Advanced Brain Nutrition contain any stimulants?

The recommended daily dose of CogGevity (2 soft gels) contains a small amount of caffeine - 0.25 mg per soft gel.

+ How is CogGevity Advanced Brain Nutrition different from a multi-vitamin?

CogGevity has been formulated specifically to help support brain health as you age.* It has specific ingredients and nutrients that have been shown to be good for brain health and to help support healthy brain function as a person ages. In some ways, the CogGevity formulation is similar to a multi-vitamin (e.g., it contains multiple dietary ingredients and nutrients in one pill), but the formula is designed to specifically target and support the brain.

+ How is CogGevity Advanced Brain Nutrition different from other brain health supplements on the market?

CogGevity has been specifically designed to support and maintain your brain as you age. It is a unique and proprietary formula, which contains a patented blend of DHA and Fisetin.† Unlike other brain health supplements, the CogGevity formulation blends six important ingredients and nutrients specifically designed for the brain in exacting proportions in one pill. Each ingredient has special role and function to play within the brain and work well together integrated in one formula. It is the combination and proportions of the ingredients and the patent that makes CogGevity unique.*

DOSAGE & USAGE FAQS

+ What is the recommended daily dosage of CogGevity Advanced Brain Nutrition - how many soft gels do I take per day?

The recommended daily dosage is two soft gels per day. The soft gels can be taken all at once or one in the morning and one in the evening, preferably with food. If desired, a total of four soft gels/day can be taken for maximum benefit.

+ How safe are the ingredients in CogGevity Advanced Brain Nutrition at the recommended dosage levels?

CogGevity has been developed and formulated with known and tested ingredients. Each ingredient and nutrient comes from plants, fruit, vegetables or deep-water ocean fish. Each of the ingredients is safe to consume at moderate dosage levels in the combination found in CogGevity.

+ I take other supplements. Can I take CogGevity Advanced Brain Nutrition on top of my existing supplement routine?

Yes, you can supplement your existing supplement regimen with CogGevity™. That said, it is always best for you to consult your physician before taking any supplements.

+ Can I take CogGevity Advanced Brain Nutrition with my prescription medications?

While the CogGevity formulation is safe, when taking any prescription medication, it is always best for you to consult your physician before you take any supplements, particularly if you have a medical condition or are taking any medications.

+ I lead a healthy lifestyle; why should I add CogGevity Advanced Brain Nutrition to my daily health routine, and is taking CogGevity the only thing I need to do for my brain?

Science and research has shown that proper nutrition along with proper exercise, diet, sleep and stress management can have a positive impact on your health over time. But, there is no one single “silver bullet ” to date. As such, it is important to take a multi-pronged approach to supporting your brain that includes a good diet, exercise, sleep management and stress mitigation. Proper supplementation, along with these other lifestyle management activities promotes both brain health and general health overall.

+ How long will one bottle of CogGevity Advanced Brain Nutrition last?

Two months or 60 days. The recommended dosage is two soft gels/day, and there are 120 soft gels per bottle.

+ Are there any known side effects from taking CogGevity Advanced Brain Nutrition?

There are no known side effects from the nutrients/ingredients in the CogGevity formulation, but it is always recommended to check with your personal physician prior to taking any dietary supplement.

+ Will I feel any different while taking CogGevityAdvanced Brain Nutrition?

Much like an anti-cavity tooth paste or sun screen, you will most likely not notice any major perceptible changes when taking CogGevity. And any changes or improvements you might notice would likely be subtle as they typically accrue over time. The CogGevity Advanced Brain Nutrition Formulation has been designed to help and support your brain over an extended period of time. Much like getting in good physical condition, building good brain health is not a quick fix nor is there a single “silver bullet” to achieving a healthy brain. Taking the ingredients found in the CogGevity formulation in combination with healthy lifestyle activities, such as adopting a good diet, getting sufficient exercise, managing stress/sleep, actively socializing and engaging one’s brain in new and novel pursuits, is what the science and research suggests as the best approach to help support and optimize your brain health as you age. Note that Omega 3 Fish Oils, which are an important component of the CogGevity formula, can cause a little burping or bloating in a small portion of the adult population. This after effect can often be mitigated when taking the supplement with food. As a prudent safeguard, it is recommended that you consult your physician before taking any supplements and provide your doctor with the information found on the CogGevity label.

WEBSITE FAQS

+ I sent an inquiry through Customer Service and haven’t heard back. What should I do?

Please allow up to 24 hours for a response to your inquiry. Emails sent during non-office hours will be handled on the next business day. We are open Monday through Friday 8:00am to 5:00pm PST, excluding holidays. For a more immediate response, please call toll free 1-844-GEVITY-1 (1-844-438-4891).

+ How can I retrieve my password?

You can reset your password on our website. Simply click on the "Login / Register" link at the top of the screen. Next, in the window that appears, click on "Forgot password." Then enter your email and click "email password reset link." An email will be sent to your account with instructions on how to reset your password.

+ I entered in the wrong shipping address, what do I do?

Call 1-844-GEVITY-1 (1-844-438-4891) immediately for assistance. We may be able to change the address for you if your order hasn’t already been processed.

+ I'm having trouble checking out. What can I do?

Please check to make sure that all required fields have been filled out. If your transaction has been declined, credit card vendors may decline transactions for a variety of reasons due to automated systems that can determine whether or not to accept a charge. If your card is declined, we recommend trying another card, if you have one, or contacting your credit card provider for more information about why the transaction was declined.

SHIPPING FAQS

+ Are shipping and handling costs included?

Standard shipping and handling is free and included in the price of a single bottle or a subscription order to most states. There is an extra flat fee charge for shipping to Alaska, Hawaii and Puerto Rico, and for optional expedited shipping to any location.

+ What shipping options do you offer?

Standard shipping is free via various proven carriers. Expedited shipping options are offered via FedEx, DHL, and UPS for a extra fee. All shipping options have package tracking included.

+ How will I know if my order has been shipped?

Once your order has shipped, you will receive an email outlining your order, including links to tracking information. If you selected Standard Shipping, it will generally take a full business day before we ship your order. You can also check the status of your order by going to our orders page.

+ Can CogGevity be shipped outside the USA?

Unfortunately, no. Every country has its own regulations governing the sale of supplements. We only ship to locations within the United States and Puerto Rico.

+ Can you ship to a P.O. box?

Absolutely! However, the United States Postal Service (USPS) is the only carrier that will deliver to a P.O. box. If your address has a P.O. box, your package will ship with USPS only. Expedited deliveries and deliveries using non-USPS carriers require a physical home or office address.

+ Can I track my package?

Yes, our website provides tracking numbers once orders are shipped. You can track your package here: CogGevity.com/orders. If you paid for Standard Shipping, it will generally take a full business day before we ship your order. All shipping options include package tracking.

+ How long will it take to receive my order?

Please review the table below for a typical domestic delivery schedule:

Type of Delivery Packing Actual Delivery Time Total Delivery Time
Ground 1 business day 3-5 business days 4-6 business days
Expedited 1 business day 2-3 business days 3-4 business days

Please add another 1-2 days for shipments to Alaska, Hawaii and Puerto Rico.

+ I have not received my order ― what should I do?

Please see our expected delivery timeline above. If you have not received a shipping confirmation/tracking number via email within 1-2 business days of ordering, there could be a problem. Please contact us via email at customerservice@coggevity.com or via phone at 1-844-GEVITY-1 (1-844-438-4891) to be sure we received your order and to check its status.

PAYMENT/ORDER FAQS

+ What payment options and credit cards do you accept?

Visa, MasterCard, American Express, JCB, Discover, Diners Club, and PayPal. We do not accept personal checks.

+ Do you charge sales tax on orders?

Yes, but only if CogGevity is shipped to an address in the states of California and South Dakota.

+ Can I get a subscription and get a lower price?

Yes. We offer a subscription plan with a significant discount compared to a one-time order. Please check the website for the latest plans and offers.

+ How does the subscription plan work?

Our subscription plan is bi-monthly. We offer a discount for selecting the subscription option. For your convenience, we will continue to auto-ship your subscription and auto-bill your preferred payment option every 60 days until you cancel the subscription or tell us to do so. There is free standard shipping and handling on subscriptions. Select the "Subscription" option when placing an order and checking out.

+ I want to change from a one-time order to a subscription. What do I do?

To sign up for a subscription you will need to go to our website www.coggevity.com and log into your account, or create an account if you haven’t already done so, and purchase a subscription.

+ Can I order CogGevity or a subscription for another person?

Yes. Simply fill out the shipping address to the location where you want CogGevity to be sent.

+ How do I modify or cancel an order (one time or subscription) once it has been placed?

Please call us immediately at 1-844-GEVITY-1 (1-844-438-4891) or contact our customer service team by sending an email to customerservice@coggevity.com. Be sure to indicate that you want to cancel the order in the "Subject" field, and include your name, your entire order, and the order number in the body of the email. Orders are processed at 10AM Central Time. If you submit an order after 10am Central you have until 10am Central time the next day to change or cancel. If you place an order before 10am Central, you need to modify or cancel by 10am Central that same day. Please note that we can’t recall or cancel orders once they are fully processed, even if they haven't been shipped. If you miss the cut off to cancel an order you placed, you can still get a refund. Please see the next two FAQ’s on our money back guarantee and refunds for details.

+ How do I modify or cancel a subscription once it has been started?

If you signed up for an account while placing your order or subscription, you will be able to update your delivery address information within your account orders or completely cancel the subscription. If you change the shipping address in your account, your next order will ship to your new address. If you cancel your subscription, future shipments will be stopped and your subscription will be terminated.

If you purchased a subscription without creating an account on our site, you will need to create a free account in order to modify or cancel your subscription. You can create an account by following these steps:

  1. On the www.coggevity.com  website home page, click on the "Login / Register" link at the top of your browser window.
  2. Next, click "I DON’T HAVE AN ACCOUNT YET, SIGN UP » " at the bottom of the sign in window.
  3. Enter the email address you supplied when purchasing a subscription and provide a password for your account.

Our system will send you an email with instructions on how to verify your account. Once you verify your account, please go to www.coggevity.com/orders , log into your account with the password you created, and then edit or cancel your subscription. You can also cancel your subscription by calling us at 1-844-GEVITY-1 (1-844-438-4891).

+ Does CogGevity come with a money-back guarantee?

Yes. We want you to be fully satisfied with every item you purchase from us. If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the order date for a full refund of the purchase price, minus the shipping, handling or other charges. The item must be returned, unused or used, in good condition, in original boxes (whenever possible), and include the packing slip that came with your shipment and/or your shipment’s order number and the reason for the return to ensure full credit.


If you originally placed your order via the web please send the product and paperwork you are returning for a refund, per the instructions above, to:

CogGevity Refunds
C/O: World Pack Distribution,
8500 Rex Road,
Pico Rivera, CA 90660

+ If I am not satisfied with CogGevity™, how do I get a refund?

If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the order date for a full refund of the purchase price, minus the shipping, handling or other charges. The item must be returned, unused or used, in good condition, in original boxes (whenever possible), and include the packing slip that came with your shipment and/or your shipment's order number and the reason for the return to ensure full credit.


If you originally placed your order via the web please send the product and paperwork you are returning for a refund, per the instructions above, to:

CogGevity Refunds
C/O: World Pack Distribution,
8500 Rex Road,
Pico Rivera, CA 90660

CONTACT US

+ Ask us a question or to reach a real person/company representative:

OTHER FAQS

+ Where else can I buy CogGevity besides on/via the website?

At this time, CogGevity is only available direct to the consumer via the website.

+ I am a retailer, wholesaler or doctor. Can I resell CogGevity™Advanced Brain Nutrition?

Please call our customer support phone number at 1-844-GEVITY-1 (1-844-438-4891) to speak to a company representative.

+ Who are the scientists behind CogGevity™?

Please see the “About Us” section on our website to learn about the individuals involved in the development of CogGevity and the company. A number of prominent neuroscientists, nutritionists, and brain surgeons who have contributed to the development of CogGevity Advanced Brain Nutrition.

+ What is Black Brain Health, LLC?

Black Brain Health, LLC is the corporate entity behind the CogGevity Advanced Brain Nutrition supplement and brand, founded by world-renowned neurosurgeon Dr. Keith Black. The Company’s mission is to help people understand the importance of brain health and what to do to maintain and support their brains as they age.